(844) 884-8264

TRUE HEALTH MEDICAL
TRUE HEALTH MEDICAL
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    • Home
    • Clinical Services
      • Healthcare Services
      • Adult & Family Medicine
      • Obstetrics and Gynecology
      • Diagnostics and Treatment
    • Doctors
    • Locations
    • Schedule Appointment
    • Patient Resources
      • New Patients
      • Patient Login
      • Health and Patient forms
      • How to Pay for Your Care
    • Contact Us
    • Pay a Bill
    • About
      • About Us
      • Affiliations
    • Medical records
    • Careers
    • Newsroom
  • Home
  • Clinical Services
    • Healthcare Services
    • Adult & Family Medicine
    • Obstetrics and Gynecology
    • Diagnostics and Treatment
  • Doctors
  • Locations
  • Schedule Appointment
  • Patient Resources
    • New Patients
    • Patient Login
    • Health and Patient forms
    • How to Pay for Your Care
  • Contact Us
  • Pay a Bill
  • About
    • About Us
    • Affiliations
  • Medical records
  • Careers
  • Newsroom
Patient Portal

True Health Patient Portal — 24/7 Secure Access

View results • Request refills • Message your care team 

Log In to Patient Portal
Why Use the Portal

Skip the Phone—Do It All Online

  • Check lab & imaging results the moment they’re released
  • Secure-message your provider and nursing team
  • Request prescription refills and view current meds
  • Schedule or reschedule appointments
  • Download visit summaries and vaccine records
  • Pay copays or balances with one tap

Quick-Start Guide

First-Time Setup — 3 Easy Steps

  1. Click Activate your account and enter your email or phone on file.
  2. Create a strong password and set two-factor authentication 
  3. Log in any time at truehealthny.com/patient-login or through the healow® mobile app (Practice Code FBHGCD).

Telehealth Access

Join Video Visits in One Click

  1. Log in 10 minutes before your appointment.
  2. Click Join Televisit on your dashboard.
  3. Allow camera & microphone permissions.


Works on Chrome, Safari, or the healow app. Need help? Call 844-884-8264, option 2.

Portal FAQs

Please reach us at patientsinfo@truehealthny.com if you cannot find an answer to your question.

 Click **Forgot Password** on the login page; follow the email or SMS prompt. Still locked out? Call 844-884-8264. 


 Most labs post within 24 hours. Critical results trigger a direct phone call. 


Yes—select **Billing** → **Make Payment** and use any credit/debit or HSA card. 


100 %. All data is encrypted in transit and at rest, and protected by multi-factor login. 


Need More Help?

Portal Support

  • Phone: 844-884-8264 (Mon–Fri 8 am-6pm
  • Email: portalhelp@truehealthny.com 
  • Walk-through videos: How to read labs, join telehealth, pay bills → link to YouTube playlist or internal video page.

Ready to Take Control of Your Health?

Our representatives are available to schedule your appointment Monday through Friday from 8 am to 8 pm. To request an appointment, call us at: (844) 884-8264 or click here.

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