Patient Portal
True Health Patient Portal — 24/7 Secure Access
View results • Request refills • Message your care team
Why Use the Portal
Skip the Phone—Do It All Online
- Check lab & imaging results the moment they’re released
- Secure-message your provider and nursing team
- Request prescription refills and view current meds
- Schedule or reschedule appointments
- Download visit summaries and vaccine records
- Pay copays or balances with one tap
Quick-Start Guide
First-Time Setup — 3 Easy Steps
- Click Activate your account and enter your email or phone on file.
- Create a strong password and set two-factor authentication
- Log in any time at truehealthny.com/patient-login or through the healow® mobile app (Practice Code FBHGCD).
Telehealth Access
Join Video Visits in One Click
- Log in 10 minutes before your appointment.
- Click Join Televisit on your dashboard.
- Allow camera & microphone permissions.
Works on Chrome, Safari, or the healow app. Need help? Call 844-884-8264, option 2.
Portal FAQs
Please reach us at patientsinfo@truehealthny.com if you cannot find an answer to your question.
Click **Forgot Password** on the login page; follow the email or SMS prompt. Still locked out? Call 844-884-8264.
Most labs post within 24 hours. Critical results trigger a direct phone call.
Yes—select **Billing** → **Make Payment** and use any credit/debit or HSA card.
100 %. All data is encrypted in transit and at rest, and protected by multi-factor login.
Need More Help?
Portal Support
- Phone: 844-884-8264 (Mon–Fri 8 am-6pm
- Email: portalhelp@truehealthny.com
- Walk-through videos: How to read labs, join telehealth, pay bills → link to YouTube playlist or internal video page.
Ready to Take Control of Your Health?
Our representatives are available to schedule your appointment Monday through Friday from 8 am to 8 pm. To request an appointment, call us at: (844) 884-8264 or click here.