Privacy Policy

True Health Accessibility & Privacy Policy

Last updated: June 2025

True Health is committed to ensuring that our website, online forms, and telehealth tools are usable by all people, including those with disabilities. We follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and review new pages and features against these standards before launch.

• Keyboard-friendly navigation (tab, shift-tab, arrow keys)
   
• Text alternatives (alt-text) for all images and icons
   
• High-contrast color palette and focus outlines for interactive elements
   
• ARIA labels for screen-reader clarity on buttons, menus, and form fields
   
• PDF documents provided in accessible, tagged format
   
• Compatibility tested with NVDA, JAWS®, VoiceOver, and TalkBack screen readers
   

We audit our site quarterly with automated tools and manual screen-reader testing. If you encounter any accessibility barrier, please let us know:

• Phone: 844-884-8264 (ask for the Accessibility Coordinator)
   
• Email: accessibility@truehealthny.com
   
• Mail: True Health Compliance Dept., 833 Northern Blvd, Ste 100, Great Neck NY 11021
  We aim to respond within 2 business days and resolve confirmed issues within 15 business days.
   

Our site links to third-party platforms (e.g., Zocdoc®, Healow®). While we cannot control their code, we select vendors that publicly commit to WCAG 2.1 AA and work with them to address reported barriers.

Any Protected Health Information (PHI) you enter in online scheduling or intake forms is encrypted in transit and at rest and handled under HIPAA rules. We never sell patient data.

• Tracking cookies are limited to essential site performance and anonymous analytics.
   
• Opt-out: You can disable non-essential cookies via our Cookie Banner.
   
• For a full HIPAA Notice of Privacy Practices, visit /privacy-practices or request a copy by mail.
   

Upon request we provide any web content—including PDFs—in Braille, large-print, or audio. Call 844-884-8264 or email accessibility@truehealthny.com.

We review this policy at least annually and whenever regulations change. Last major review: June 2025.