Simple, Transparent Ways to Pay for Your Care
Most insurances • Flat-fee self-pay • Online bill pay
No insurance? Ask about our flat-fee self-pay rates.
We Accept Most Major Plans
Aetna • Cigna • Empire BCBS • Fidelis • GHI • Medicare • UnitedHealthcare
No insurance? Ask about our flat-fee self-pay rates.
Flexible Payment Options
- Credit / Debit / HSA / FSA (VISA, MasterCard, Amex, Discover)
- Contactless Apple Pay & Google Pay at all terminals
- Online bill pay via Healow portal
- Payment plans: split over 3–6 months, no hard credit check
How Billing Works
- Insurance verification before your visit—no surprise bills.
- E-statement emailed within 3–5 days after insurance processes.
- Online bill pay link lets you pay in under a minute.
- Need help? Call 844-884-8264, option 4—real people, no bots.
Frequently Asked Questions
Please reach us at patientsinfo@truehealthny.com if you cannot find an answer to your question.
Yes—log into the patient portal, choose **Billing → Auto-Pay** and enter your card.</details>
No interest or fees if the balance is paid within the agreed term.
Our billing team will appeal once. If still denied, we honor the self-pay rate above.
Yes—CareCredit, HSA, and FSA cards are all accepted like regular credit cards.
Need Help?
Talk to a Real Billing Specialist
- Phone 844-884-8264 (option 4) — Mon-Fri 8 am-6 pm
- Email billing@truehealthny.com
- Secure message via patient portal — 24/7
We respond within 1 business day.
Ready to Pay or Verify Your Coverage?
Our representatives are available to schedule your appointment Monday through Friday from 8am to 8pm. To request an appointment, call us at: (844) 884-8264 or click here.