If you have a concern about the care you or a loved one received at one of our facilities, please fill out a patient relations form. Your feedback is very important to us.
The Compliance Program at TRUE HEALTH demonstrates our firm commitment to the highest standards of ethics and compliance
TRUE HEALTH has a comprehensive compliance program that reflects our mission and core values. The program demonstrates our commitment to providing the highest quality patient care and to acting with absolute integrity at all times. TRUE HEALTH Health is committed to full compliance with all federal and state health care program requirements.
The Code of Ethical Conduct is the foundation of our Compliance Program. It outlines the duties and responsibilities of the Compliance Program and of those who are associated with TRUE HEALTH.
TRUE HEALTH understands that you may have concerns about privacy. Our patients are our number one priority and we believe that patient privacy is an integral part of the health care we provide to you.
Learn more about how we protect patient privacy.
It is the policy of TRUE HEALTH to provide healthcare in a manner that complies with all applicable federal and state laws. Such compliance is critical to the Northwell's commitment to operating pursuant to the highest business, professional and ethical standards. To further this policy, and in compliance with Section 6032 of the Federal Deficit Reduction Act, TRUE HEALTH maintains a vigorous Compliance Program and has implemented a system-wide policy regarding the detection and prevention of fraud, waste, abuse andmisconduct.
Read the entire TRUE HEALTH policy here.
TRUE HEALTH prohibits the receipt of gifts, regardless of size or value, from health care industry vendors to employees and other individuals associated with Northwell Health. We also have a rigorous conflicts of interest disclosure and review process to mitigate any potential conflict of interest that may impact patient care.
Read the complete policy on gifts and interactions with industry.
View the policy brochure for vendors.
The Office of Inspector General of the U.S. Department of Health (OIG) and Human Services and the New York State Office of the Medicaid Inspector General (OMIG) provide information regarding waste, fraud and abuse in the federal and New York state health care programs. The Office for Civil Rights of the US Department of Health and Human Services (OCR) is the agency responsible for the enforcement of the HIPAA privacy and security rules.
Learn more at OIG, OMIG and OCR.
The TRUE HEALTH Compliance HelpLine is available 24 hours a day, seven days a week. Compliance HelpLine callers may remain anonymous and those who choose to give their name will have their identities protected to the extent allowed by law. The Compliance HelpLine has multi-lingual operators who can take reports from individuals whose first language is not English. The Compliance HelpLine can be reached by calling (800) 894-3226 or by visiting www.truehealth.ethicspoint.com online.
There were a total of 474 calls to the Compliance HelpLine in 2023.
We encourage employees, medical staff, vendors, patients, and business partners to report to the Office of Corporate Compliance or the Compliance HelpLine any actual or suspected violations of TRUE HEALTH policies and procedures and/or federal or state law. Calls received by the Compliance HelpLine are most often inquiries, but can sometimes be reports of potential misconduct. Our investigatory process includes many methods to determine whether any misconduct occurred.
Compliance takes all calls seriously. Inquiries are reviewed by the Office of Corporate Compliance and may also be reviewed by other applicable departments such as Human Resources, Internal Audit, and the Office of Legal Affairs.
If you would like to discuss any potential compliance concerns, contact the Office of Corporate Compliance at (516) 280-3980 or visit 2 Hillside Ave Suite G, in Williston Park. You can also visit the Compliance HelpLine or call (844) 884-8264 24 hours a day, seven days a week.
All reports received by the Office of Corporate Compliance and the HelpLine are appropriately investigated and can be made anonymously.
Our representatives are available to schedule your appointment Monday through Friday from 9 am to 5 pm. To request an appointment, call us at: (844) 884-8264 or click here.
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