HIPAA Notice of Privacy Practices (NPP)

Effective Date: June 15 2025
(This notice replaces all previous versions.)

You have the right to:

RightWhat it meansGet a copy of your medical recordAsk to view or receive it in paper or electronic form within 30 days.Request a correctionIf you think something is wrong, request a change in writing.Request confidential communicationsAsk us to contact you at a specific phone or address.Limit what we use or shareYou may ask us not to share certain info with insurance or family.Get a list of disclosuresReceive a list of when we shared your health info (past 6 years).Choose someone to act for youIf you have a medical power of attorney, that person can exercise these rights.File a privacy complaintCall 844-884-8264 or email privacy@truehealthny.com. We will not retaliate.  

For the situations below you can tell us your preferences:

SituationYou can decideShare with family or friends involved in your careYes / NoInclude info in hospital directoryYes / NoMarketing or fundraising contactsYes / No  

We typically use or share your information to:

1. Treat you – share with doctors, nurses, labs and imaging.
    
2. Run our practice – improve quality, train staff, manage scheduling.
    
3. Bill for services – send claims to your insurance and collect payment.
    

We may share your information to:

• Comply with law – public-health reporting, FDA recalls, workers’ comp.
   
• Respond to lawsuits or law enforcement – with a court order or subpoena.
   
• Prevent a serious threat – to health or safety.
   

We will never sell your information or share for marketing without your written authorization.

• Keep your health information private and secure.
   
• Notify you within 60 days if a breach occurs that may have compromised your data.
   
• Follow the duties and privacy practices described in this notice.
   
• Not use or share your information except as described here unless you give written permission.
   

• Privacy Officer: True Health, 833 Northern Blvd, Suite 100, Great Neck NY 11021
   
• Phone: 844-884-8264 | Email: privacy@truehealthny.com
   
• OCR Complaint: If you feel we have violated your rights, you may contact the U.S. Department of Health & Human Services, Office for Civil Rights, at hhs.gov/ocr/privacy/hipaa/complaints.
   

We will not retaliate against you for filing a complaint.

Call 844-884-8264 and we will provide Braille, large-print, or audio within 10 business days.